Contact Mdates Dating Support
Real people read every message sent to Mdates dating support. Pick the right topic below for a faster answer, or email us directly. We're glad to help.
[email protected]Support Email and Mailing Details
Email: [email protected]
Mailing details: available on request. Just email us and we'll send them over.
Tip: put your account email and your topic in the subject line so we can route your message quickly.
When You'll Hear Back
We reply as soon as we can, and the type of request affects the order.
- General questions are answered as soon as possible.
- Safety reports are reviewed first.
- Privacy requests may need identity verification before we act.
Help Topics
Not sure what to send? Find your topic, include the details listed and email dating support.
| Topic | What to Include | Where to Go |
|---|---|---|
| Account | Your account email and a short description of the issue. | Email support with the subject "Account". |
| Billing and Cancellation | Your account email, plan name and the date of the charge. | Email support with the subject "Billing". |
| Safety Reports | Profile details, screenshots and what happened. | Email support with the subject "Safety report". |
| Privacy Requests | Your account email and the request type, such as access or deletion. | Email support with the subject "Privacy request". See the Mdates privacy policy. |
Swipe sideways to see the full table.
How to Report a Profile
If a profile feels off, follow these four steps and tell us right away.
- Stop engaging. Do not send money, no matter the story.
- Save the details. Note the profile name and take screenshots.
- Block the profile. This ends contact on your side.
- Email support. Use the subject "Safety report" and share what you saved.
In immediate danger? Call 911.
Frequently Asked Questions
Short answers to the questions dating support hears most.
Email [email protected] with the subject "Billing" and your account email. We'll explain how cancellation works for your account and confirm the next steps in plain language, with no runaround.
Send a privacy request to support with your account email. We may verify your identity first. The Mdates privacy policy explains your rights and how long data is kept.
Mdates is for adults 18 and over only. If that's you, learn how Mdates works and take the short quiz to get matches based on your answers.
No. Mdates support is email only, so there is no form to fill out. Write to [email protected] and include your topic in the subject line for the fastest routing.
Your Privacy Matters
We only use your information as our policy describes, and you control what your profile shows. Learn how we collect, use and protect your data.
Read the Mdates Privacy PolicyReady to Meet Someone Real?
Take the free quiz, get matches based on your answers and start a real conversation tonight.